For Ramblin' Ed

-- Tech Support: "Ok, ma'am, I need you to do a ctrl-alt-del."
-- Customer: "How do I do that?"

-- Tech Support: "Push and hold 'ctrl' and 'alt' at the same time, and then hit 'delete'."
-- Customer: "Where are those?"

-- Tech Support: (explains the location of the keys)
-- Customer: "Nothing happened."

-- Tech Support: "Try again."
-- Customer: "Still nothing."

A minute or two later....

-- Customer: "Should I turn my computer on? Would that help?"
-- Tech Support: "Yeah, it might."

Even more customer service wackiness can be found at Computer Stupidities